Coming home to a water soaked floor can be devastating. What do I do? Who should I call? Some of the first steps are to ensure the safety of you and everyone including animals in your home.
Make sure you are safe! If the electric is still on, turn it off at the main breaker, but make sure to not go near the breaker if there is standing water. You may need to call a non-emergency fire department number if the situation is bad (Don’t dial 911 unless you are in a life threatening situation). Don’t risk your safety to turn off electric or water, let professionals do it. If there is a main water cut-off in your home, turn it off to stop the flow of water and minimize the damage as much as possible. Check to make sure the structure is safe, if the water has been standing for a while on a wood subfloor, there may be structural damage. If you suspect structural damage, leave the property and call a water damage restoration company in your area.
If you have determined all is safe in the home, take pictures, make a log of all affected items and their values. This will be necessary to have when submitting a claim to your insurance company. If possible, move any valuable items out of the affected area, as most antique furniture and other items can be successfully restored by an experienced water damage technician.
Take a note of how much of your property has been affected, note the approximate square footage, rooms, and where you think the water source is. Give this information to the water damage company once you call. Most water damage restoration companies can be on site within 30 minutes to 1 hour of your call. Ask what their time frame is.
Bottom line is, don’t risk your safety to save your home, let the professionals help.